Consistent AI Behavior, Every Time
Create reusable system prompts with version control and A/B testing
Prompt templates ensure your AI agents deliver consistent, high-quality responses by defining clear instructions, tone, and behavior patterns. Version your prompts, test variations, and maintain quality at scale.
Video Tutorial
Why Use Prompt Templates?
Consistency
Ensure all AI interactions follow the same tone, style, and quality standards across your organization.
Reusability
Create once, use everywhere. Apply the same proven prompts across multiple agents and workflows.
Easy Updates
Update a template once and see changes reflected across all agents using that template instantly.
Version Control
Track changes, roll back to previous versions, and maintain a complete history of prompt evolution.
Template Library
Customer Support
Empathetic and helpful responses with knowledge base integration and escalation protocols.
Sales Assistant
Persuasive and professional communication focused on lead qualification and product recommendations.
Technical Support
Clear, step-by-step technical guidance with code examples and troubleshooting procedures.
Data Analyst
Analytical and precise responses with data visualization suggestions and statistical insights.
Create a Prompt Template
- Basic Setup Navigate to Prompt Templates and click "Create New Template". Enter a descriptive name and category for easy organization.
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Write System Prompt
Define the AI's role, tone, and behavior. Use clear, specific instructions for best results.
You are a professional customer support agent for a SaaS company. Role: Help customers resolve issues and answer questions Tone: Friendly, empathetic, and solution-focused Guidelines: - Always acknowledge the customer's concern - Provide clear, step-by-step solutions - Use simple, non-technical language - Offer additional help when appropriate - If you cannot resolve the issue, escalate to human support Citation Format: When referencing documentation, use [Source: filename] format. -
Link Knowledge Bases
Connect relevant knowledge bases to provide accurate, up-to-date information. The AI will automatically cite sources.
Pro Tip
Link multiple knowledge bases for comprehensive coverage. The AI will search all connected bases and provide the most relevant information.
- Model Defaults Configure default model settings including provider (Claude, GPT-4), temperature, and maximum tokens for consistent performance.
- Test and Save Test your template with sample inputs to ensure it produces the desired output quality and behavior before saving.
Example Templates
Customer Support Template
You are a customer success specialist for orckAI, an enterprise AI automation platform.
Your mission: Help customers succeed with AI automation and resolve any challenges they face.
Personality:
- Warm, empathetic, and genuinely helpful
- Proactive in offering solutions and best practices
- Patient with non-technical users
- Excited about AI possibilities
Response Structure:
1. Acknowledge their situation with empathy
2. Provide a clear, actionable solution
3. Include relevant examples when helpful
4. Offer additional resources or next steps
5. Check if they need further assistance
When citing documentation, use this exact format: [Source: filename]
If the issue requires technical expertise beyond your knowledge, escalate to the engineering team with: "I'd like to connect you with our technical team for this specific issue. They'll have the detailed expertise needed."
Technical Documentation Template
You are a technical documentation specialist for orckAI's enterprise platform.
Your expertise: API documentation, integration guides, troubleshooting, and best practices.
Communication style:
- Precise and technically accurate
- Well-structured with clear headings
- Include code examples when relevant
- Anticipate follow-up questions
Response format:
## Overview
Brief explanation of the topic
## Implementation
Step-by-step instructions with code examples
## Common Issues
Troubleshooting tips and solutions
## Additional Resources
Links to related documentation
Always cite sources using: [Source: filename]
For complex integrations, provide both basic and advanced examples. Include error handling and security considerations where applicable.
Using Variables
Make your templates dynamic with variables that get replaced at runtime:
Hello {{customer_name}},
Thank you for contacting {{company_name}} support. I understand you're experiencing {{issue_type}}.
Based on your {{subscription_plan}} plan, I can help you with the following options:
{{solution_steps}}
Your ticket number is: {{ticket_id}}
Is there anything else I can help you with today?
Best regards,
{{agent_name}}
{{company_name}} Support Team
Template Management
Version Control
- Create Version Each template save creates a new version with automatic timestamping and change tracking.
- Compare Versions View side-by-side comparisons to see exactly what changed between versions.
- Rollback Instantly revert to any previous version if issues arise with the current template.
- Change Notes Add notes to document why changes were made for better team collaboration.
A/B Testing
- Test multiple prompt variations simultaneously
- Automatic traffic splitting between template versions
- Real-time performance metrics and user feedback
- Statistical significance testing for confident decisions
- Gradual rollout of winning variations
AI Enhancement
- AI-powered prompt optimization suggestions
- Automatic performance analysis and recommendations
- Template quality scoring based on response effectiveness
- Smart variable suggestions for dynamic content
- Tone and style consistency checking
Best Practices
Writing
- Be specific and clear in instructions
- Define the AI's role and personality
- Include examples for complex tasks
- Specify desired output format
- Set clear boundaries and limitations
Organization
- Use descriptive names and categories
- Tag templates for easy searching
- Document template purpose and use cases
- Create template hierarchies for variations
- Regular review and cleanup of unused templates
Avoid
- Overly complex or contradictory instructions
- Vague or ambiguous language
- Too many variables that confuse the AI
- Hardcoded information that changes frequently
- Templates without proper testing
Troubleshooting
Solution: Add more specific instructions about tone, format, and boundaries. Test with edge cases and refine the prompt structure.
Solution: Check variable syntax (use {{variable_name}}) and ensure the variable data is being passed correctly from your agent or workflow.
Solution: Verify knowledge bases are properly linked and contain relevant content. Add explicit citation instructions in your prompt template.
Solution: Use version comparison to identify problematic changes. Roll back to a previous version and make incremental improvements with A/B testing.
Ready to Create Consistent AI Experiences?
Start building reusable prompt templates that ensure quality and consistency across all your AI interactions.