Terms of Service

Last updated: February 21, 2026

These Terms of Service ("Terms") govern your access to and use of the Orckai platform and services provided by Orckai ("we", "us", or "our"). By creating an account or using the platform, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using Orckai at orckai.app, you agree to these Terms and our Privacy Policy. If you are using Orckai on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

Orckai is an AI orchestration platform that provides:

  • AI agent creation and management with multi-LLM support
  • MCP (Model Context Protocol) server generation for databases and APIs
  • Workflow automation with multiple trigger types and step types
  • Knowledge base management with RAG-powered search
  • Embeddable AI chat widgets
  • Self-hosted deployment options

3. Account Registration

To use Orckai, you must create an account with accurate and complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent purposes.

4. Subscriptions & Payment

Plans: Orckai offers multiple subscription tiers (Starter, Professional, Enterprise) with varying feature limits. Plan details and pricing are available on our pricing page.

Billing: Subscriptions are billed monthly or annually as selected. Payments are due at the start of each billing period.

LLM Costs: You provide your own API keys for LLM providers (Anthropic, OpenAI, etc.). LLM usage costs are billed directly by those providers and are not included in your Orckai subscription.

Refunds: Monthly subscriptions may be cancelled at any time and will remain active until the end of the current billing period. We do not provide prorated refunds for partial months.

5. Your Data & Content

Ownership: You retain all rights to your data, documents, workflows, agents, and any content you create or upload to Orckai. We do not claim ownership of your content.

License to Us: You grant us a limited license to store, process, and display your content solely as necessary to provide the service. This license terminates when you delete your content or account.

Data Isolation: Your data is isolated within your organization using row-level security. Other tenants cannot access your data.

Backups: While we maintain regular backups of the hosted service, you are responsible for maintaining your own backups of critical data. For self-hosted deployments, you are entirely responsible for backups.

6. Acceptable Use

You agree not to use Orckai to:

  • Violate any applicable laws or regulations
  • Infringe on the intellectual property rights of others
  • Transmit malware, viruses, or other harmful code
  • Attempt to gain unauthorized access to other accounts or systems
  • Send unsolicited communications (spam) through workflows or widgets
  • Process data in violation of data protection regulations (GDPR, CCPA, etc.)
  • Use the platform to develop competing products by reverse-engineering our technology
  • Exceed reasonable usage limits in a manner that degrades service for other users

7. AI & LLM Usage

AI Output: AI-generated content (agent responses, workflow outputs, code generation) is provided "as is." You are responsible for reviewing and validating AI output before using it in production or making decisions based on it.

No Guarantee of Accuracy: AI models may produce incorrect, incomplete, or biased outputs. Orckai does not guarantee the accuracy, completeness, or suitability of any AI-generated content.

Your Responsibility: You are responsible for how you use AI outputs and for ensuring compliance with applicable laws, including in regulated industries.

8. MCP Servers & Integrations

When you create MCP servers that connect to your databases or APIs:

  • You are responsible for ensuring you have authorization to access those data sources
  • You must configure appropriate permissions (read/write/delete) to prevent unintended data modifications
  • You are responsible for the security of your database credentials and API keys
  • We are not liable for data loss or corruption resulting from MCP server operations you configure

9. Widgets & Embedded Use

When you embed Orckai widgets on third-party websites:

  • You are responsible for disclosing to your end users that they are interacting with an AI system
  • You must comply with applicable privacy laws regarding data collection from your end users
  • Widget API keys should be kept secure and rotated if compromised

10. Self-Hosted Deployments

For self-hosted (on-premise) deployments:

  • You are responsible for server infrastructure, security, and maintenance
  • You are responsible for all data stored on your servers
  • We provide the software and documentation; you manage the deployment
  • Enterprise support agreements may include deployment assistance

11. Intellectual Property

The Orckai platform, including its code, design, documentation, and branding, is owned by Orckai and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the platform during your subscription period.

12. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We may perform maintenance, updates, or experience outages. We will make reasonable efforts to provide advance notice of scheduled maintenance. We are not liable for any downtime or service interruptions.

13. Limitation of Liability

To the maximum extent permitted by law:

  • Orckai is provided "as is" without warranties of any kind, express or implied
  • We are not liable for any indirect, incidental, special, consequential, or punitive damages
  • Our total liability for any claim arising from these Terms shall not exceed the amount you paid us in the 12 months preceding the claim
  • We are not liable for actions taken by AI agents, LLM outputs, or automated workflows you configure

14. Indemnification

You agree to indemnify and hold harmless Orckai and its officers, directors, and employees from any claims, damages, or expenses arising from your use of the platform, your violation of these Terms, or your violation of any third-party rights.

15. Termination

By You: You may cancel your subscription and delete your account at any time through the platform settings.

By Us: We may suspend or terminate your account if you violate these Terms, fail to pay, or if we reasonably believe your use poses a risk to the platform or other users. We will provide notice when possible.

Effect of Termination: Upon termination, your right to use the platform ceases. You may export your data within 30 days of termination. After 30 days, your data will be permanently deleted.

16. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or platform notification at least 30 days before taking effect. Your continued use of the platform after changes constitutes acceptance. If you disagree with changes, you may cancel your account before the changes take effect.

17. Governing Law

These Terms are governed by and construed in accordance with applicable laws. Any disputes arising from these Terms shall be resolved through good-faith negotiation first, and if unresolved, through binding arbitration.

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

19. Contact

For questions about these Terms, contact us at: